Privacy Policy

Last Updated: December 21, 2025

Table of Contents

Our Commitment to Your Privacy

VoiceKeeper exists to preserve your most precious memories. We take the responsibility of protecting your stories, your voice, and your family's privacy incredibly seriously. This isn't just legal compliance—it's a sacred trust.

The simple version:

Your memories belong to you and your family. We don't sell your data. We don't train AI models on your stories. We don't share your information with anyone except the family members you explicitly authorize.

This privacy policy explains exactly what we do with your information and why. We've written it in plain English because you deserve to understand how we protect what matters most to you.

Information We Collect

Information You Provide Directly

Account Information:

  • Name, email address, phone number (optional)
  • Password (encrypted—we never see your actual password)
  • Profile photo (optional)
  • Date of birth (for age verification)

Memory Recordings:

  • Audio recordings of your voice and stories
  • Transcripts of your recordings (created automatically)
  • Photos and videos you upload (if you choose to)
  • Dates, times, and locations (if you enable location services)

Personality Information:

  • Speaking style, common phrases, values (extracted automatically from your recordings)
  • This helps the AI sound like you

Family Member Information:

  • Names and email addresses of family members you invite
  • Their relationship to you (son, daughter, grandchild, etc.)

Payment Information:

  • Processed securely through Stripe (we never see your full credit card number)
  • Billing address for tax purposes

Information Collected Automatically

Usage Data:

  • How you use the app (which features, when, how often)
  • Device information (phone model, operating system, browser type)
  • IP address and general location (city/state level, not precise GPS)
  • Error logs and crash reports (to fix bugs)

Cookies and Similar Technologies:

  • We use cookies to keep you logged in and remember your preferences
  • You can disable cookies in your browser, but some features won't work

How We Use Your Information

We use your information for these purposes (and only these purposes):

1. To Provide the Service

  • Store and organize your memory recordings
  • Transcribe your audio into text
  • Create your AI personality profile
  • Generate voice responses using your cloned voice
  • Enable conversations between your AI and family members
  • Send you notifications about your account

2. To Improve the Service

  • Fix bugs and technical issues
  • Understand which features people use most
  • Test new features (you can opt out)
  • Make the AI more accurate and natural

3. To Communicate With You

  • Send important account updates (security, privacy changes)
  • Respond to your support requests
  • Send optional tips on using the service (you can unsubscribe)

4. To Keep Everything Secure

  • Prevent fraud and abuse
  • Detect and stop security threats
  • Comply with legal requirements (subpoenas, court orders)

5. To Process Payments

  • Charge your payment method
  • Send receipts and billing notices
  • Handle refunds if needed

Voice Data and Biometric Information

This is important: Your voice recordings contain biometric information (unique characteristics of your voice). Some states and countries have special laws about this.

What We Do With Your Voice

  1. Store your original recordings securely in encrypted cloud storage
  2. Create a voice clone using AI technology (ElevenLabs)
  3. Generate synthetic speech that sounds like you for AI responses
  4. Never share your voice data with third parties (except our secure AI providers)

Your Voice Clone

  • Created automatically after you record 5-10 minutes of audio
  • Stored securely and linked only to your account
  • Used only to generate responses in your voice
  • Can be deleted at any time (you keep the recordings)

Third-Party Voice Processing

We use ElevenLabs (elevenlabs.io) to create and use your voice clone. They:

  • Process your voice data securely
  • Do NOT use your data to train their general AI models
  • Are bound by contract to protect your data
  • Delete your voice data if you delete your account

Illinois residents: You are giving explicit consent for us to collect, store, and use your biometric voice data by using VoiceKeeper. You can withdraw consent and delete your data at any time.

Family Member Access

How Family Access Works

  1. You invite family members by email
  2. They receive an invitation but cannot access anything until you pass away
  3. After your status changes to "deceased" (confirmed by death certificate or authorized representative), family members can:
    • View your recorded memories
    • Have conversations with your AI
    • Hear your voice in responses

What Family Members Can See

  • All memories you recorded (unless you marked specific ones as "private")
  • Your personality profile
  • Conversations they have with your AI

What Family Members Cannot See

  • Memories marked "private only"
  • Conversations other family members have with your AI
  • Your account settings or payment information

Removing Family Members

You can remove family member access at any time. They will be notified and immediately lose access.

Data Storage and Security

Where Your Data Lives

Primary Storage:

  • Cloud servers in the United States (AWS or similar)
  • Encrypted both "at rest" (stored) and "in transit" (moving between servers)

Backup Storage:

  • Automatic daily backups
  • Stored in separate secure location
  • Can restore your data if something goes wrong

How We Protect Your Data

Technical Security:

  • Industry-standard encryption (AES-256)
  • Secure HTTPS connections (that padlock in your browser)
  • Regular security audits
  • Two-factor authentication available (use it!)

Organizational Security:

  • Limited employee access (only those who need it for support)
  • Background checks on employees with data access
  • Non-disclosure agreements (NDAs)
  • Security training for all staff

Physical Security:

  • Data centers with 24/7 monitoring
  • Biometric access controls
  • Fire suppression and backup power

No System Is Perfect

Despite our best efforts, no internet transmission is 100% secure. We do everything we can to protect your data, but we can't guarantee absolute security. If we detect a breach, we'll notify you immediately.

AI Processing

How the AI Works

  1. Transcription: Your audio is converted to text using OpenAI's Whisper
  2. Analysis: Claude (by Anthropic) analyzes your transcripts to understand your personality
  3. Storage: Memories are stored with "embeddings" (mathematical representations) for search
  4. Responses: When family asks questions, Claude generates responses based on your actual memories
  5. Voice: Responses are converted to speech using your voice clone (ElevenLabs)

What AI Providers See

OpenAI (Whisper transcription):

  • Your audio recordings (temporarily, for transcription)
  • NOT used to train their models (per our agreement)

Anthropic (Claude AI):

  • Your memory transcripts
  • NOT used to train their models (they have a zero-data-retention policy for API usage)

ElevenLabs (Voice cloning):

  • Your voice recordings (to create the clone)
  • NOT used to train their models (per our agreement)

Pinecone (Vector search):

  • Mathematical representations of your memories (not the actual text)
  • Cannot be reverse-engineered to read your stories

Your Data Is Not Training AI Models

We explicitly prohibit all AI providers from using your data to train their models. This is written into our contracts with them. Your stories stay private.

Your Rights and Choices

You have complete control over your data. Here's what you can do:

Access Your Data

  • Download all your recordings (original audio files)
  • Export all transcripts (PDF or text format)
  • Get a copy of your personality profile
  • See all conversations your family has had with your AI

How: Go to Settings → Privacy → Download My Data

Edit Your Data

  • Delete individual memories
  • Edit transcripts if transcription was wrong
  • Update your personality profile manually
  • Change family member permissions

How: Use the edit buttons in the app, or email support@voicekeeper.app

Delete Your Data

Partial Deletion:

  • Delete specific memories or conversations
  • Remove voice clone (keep recordings)
  • Revoke family member access

Full Account Deletion:

  • Permanently deletes everything (recordings, transcripts, AI profile, voice clone)
  • Cannot be undone after 30 days
  • Family members are notified

How: Settings → Account → Delete Account

Note: We keep minimal data (email, transaction records) for legal compliance (taxes, disputes) for 7 years.

Data Portability

You can take your data to another service: Download everything in standard formats (MP3, TXT, JSON). Use it however you want. No lock-in, no penalties.

Children's Privacy

Age Requirement

You must be 18 or older to create a VoiceKeeper account.

If You're Under 18

  • A parent or guardian must create the account
  • They legally own the account
  • You can use it with their permission
  • We collect data as described in this policy, but the parent/guardian is responsible

Recording Children's Voices

  • You can record memories that include children's voices
  • By recording, you confirm you have parental consent
  • Children under 13: You must be their parent/legal guardian to record them

Family Member Access for Minors

  • Minors (under 18) cannot be added as family members
  • Once they turn 18, you can invite them

Exception: If you're recording your own legacy for young children, you can designate a guardian to manage access until the children are 18.

Data Retention

While You're Active

We keep your data for as long as your account is active (and you want us to).

After You Pass Away

  • Your account converts to "legacy" status
  • Family members retain access indefinitely (per your settings)
  • Data is stored as long as at least one family member has access
  • If all family members remove their access, data is kept for 1 year then deleted

After Account Deletion

  • 30-day grace period (you can recover it)
  • After 30 days: Permanent deletion from all servers and backups
  • Some metadata kept for legal compliance (7 years): email, payment records, account creation date

If VoiceKeeper Shuts Down

  • Minimum 90 days notice
  • You can download all your data
  • Option to transfer to another service
  • After shutdown: Data stored securely for 1 year, then deleted

International Users

VoiceKeeper is based in the United States. If you're outside the US, your data will be transferred to and stored in the US.

European Union (GDPR)

You have additional rights under GDPR:

  • Right to be forgotten: Delete your data completely
  • Right to object: Stop us from processing your data
  • Right to restrict: Limit how we use your data
  • Right to portability: Get your data in a standard format
  • Right to withdraw consent: Stop AI processing at any time

California (CCPA/CPRA)

California residents have rights under CCPA:

  • Know what data we collect
  • Delete your data
  • Opt out of "sales" (we don't sell data, so this doesn't apply)
  • Non-discrimination (we won't treat you differently for exercising rights)

Contact: privacy@voicekeeper.app

Changes to This Policy

We may update this privacy policy to reflect new features, legal requirements, or security improvements.

How We Notify You

Minor changes:

Posted on this page with updated date

Major changes (affecting your rights):

  • Email notification 30 days in advance
  • In-app notification
  • Option to delete account if you don't agree

Your continued use after changes means you accept the new policy.

Contact Us

Questions? Concerns? We're here to help.

Response time:

We aim to respond within 2 business days.

General questions:

Visit our Contact page